About
As members of the Association Fédération Française de la Grande Remise (FFGR), we are committed to providing a superior customer experience by delivering services of exceptional quality. Our goal is to achieve customer satisfaction that is reflected through the impeccable quality of our services. This charter defines the high standards to which we adhere in all aspects of our work.
Regulatory Compliance
1.Applicable Regulations
FFGR members undertake to comply scrupulously with all national and local regulations applicable to passenger transport and VTC services.
2.Professional Card
Each driver must hold a valid professional card, attesting to their skills and professionalism, in accordance with detailed regulatory requirements.
3.Transport vehicles
The vehicles used must comply with strict standards in terms of capacity, age, capacity, age, comfort, power and distinctive signage
Communication and Approval
1.Between Professionals
Members must show courtesy towards their colleagues and partners, and be active members of the FFGR's communication network.
2.Approval of the Charter
By signing this charter, members undertake, as trusted partners, to comply with its provisions. Their compliance with the charter may be assessed by customer satisfaction surveys.
Reservation Management
Reservation Satisfaction
Members undertake to satisfy all bookings for journeys and provision of services for which their driver has been selected, by providing a service in line with that ordered by the customer.
Monitoring and Quality
They ensure rigorous management and monitoring of bookings and operations carried out, and provide a safe, high-quality passenger transport service, with the emphasis on efficiency and punctuality
Excellence in Customer Relations
Quality of Service
FFGR members undertake to provide a high-quality customer service, characterised by courtesy, punctuality and a top-of-the-range service, reflecting the prestige of their profession.
Ethics and Professionalism
They must act with honesty, transparency and integrity, respecting the values and ethical principles promoted by the Federation. This implies smart dress, a courteous attitude, neat and tidy presentation and respect for customers.
Pricing and Training
Fare compliance
Members undertake to comply with the FFGR and FFGR rates and not to charge less than the minimum rate.
Training of Members Members
Each member must be trained in FFGR Quality, with regular assessments of their knowledge and skills. skills.
Management Tools
Planning management software allows you to monitor assignments in real time and to stay in touch with your drivers
Quality Control And Ecology
Quality control
On-site checks, mystery audits and satisfaction surveys are carried out regularly to guarantee a consistent level of service
Quality label
The FFGR is preparing to acquire the label "Limousine VTC Qualité Tourisme", which will make a significant difference to the market.
Ecological commitments
Priority use of hybrid/electric vehicles, eco-driving trainingand anti-waste measures to reduce carbon footprint
